Privacy Policy

Introduction

Luna Tours Switzerland is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us when you:

• Book a tour or transfer service
• Contact us via email, phone, or WhatsApp
• Fill out forms on our website
• Subscribe to our newsletter or marketing communications
• Provide feedback or participate in surveys

How We Use Your Information

We use the information we collect to:

• Process and fulfill your tour bookings and transfer requests
• Communicate with you about your reservations and provide customer support
• Send you updates about our services, special offers, and promotional materials (with your consent)
• Improve our website, services, and customer experience

Data Protection Under Swiss Law

As a Swiss company, we comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR). We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Your data is stored securely on servers located in Switzerland or within the European Economic Area.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors and tour partners, but only to the extent necessary to provide our services. These parties are obligated to maintain the confidentiality of your information.

Your Rights

Under Swiss data protection law, you have the right to access, correct, or delete your personal data. You may also object to the processing of your data or request data portability. To exercise these rights, please contact us at the email address provided below. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: